Terms of service

VelvetNest – Terms & Conditions

Welcome to VelvetNest — where comfort, softness, and thoughtful design come together to elevate your living space.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a VelvetNest customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the VelvetNest website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: GOLDEN SEASON GROUP LIMITED
Registered Address: 2301, 23/F BAYFIELD BLDG 99
HENNESSY RD WAN CHAI
HONG KONG
Registration: 79320405

4. Our Offer

At VelvetNest, we are committed to:

  • Offering premium-quality pillows, cushion covers, and throws designed for comfort and style
  • Providing accurate product descriptions and high-quality images
  • Displaying transparent pricing, including applicable taxes and shipping costs at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party providers
  • VelvetNest reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • VelvetNest reserves the right to correct pricing errors at any time
  • International customers are responsible for any applicable customs duties, taxes, or import fees

9. Product Quality & Warranty

Each VelvetNest order is quality-checked before dispatch.

Product images are designed to reflect actual colors and textures as accurately as possible; slight variations may occur due to fabric materials, lighting, or screen settings.

Any issues must be reported within 14 days of delivery.

Warranty does not cover misuse, normal wear and tear, improper care, washing damage, exposure to excessive heat, or fabric deterioration over time.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on destination
  • Customers will be notified of any delays or stock-related issues
  • If delivery is not possible, a replacement or full refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment methods
  • For payment-related concerns, please contact our support team promptly

12. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days
  • Valid complaints may be resolved through replacement, repair, or refund

13. Dispute Resolution

VelvetNest aims to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

VelvetNest is not liable for delays or failures caused by events beyond our control, including natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by applicable local laws unless consumer protection laws provide greater protection.

16. Changes to Terms

VelvetNest reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and will take effect immediately upon posting.